Privacy Policy

Effective Date: March 16, 2026
This Privacy Policy describes how Contrax Analytics LLC ("Contrax," "we," "us," or "our") collects, uses, discloses, and protects information when you access or use our platform, products, data, software, APIs, and related services (collectively, the "Services"). This Privacy Policy is incorporated into and forms part of the Contrax Analytics LLC Terms of Service.

1. Information We Collect

We may collect the following categories of information:

1.1 Information You Provide

  • Account information (name, email address, company name, role)
  • Billing and payment information (processed by third-party payment processors)
  • Communications and support requests

1.2 Information Collected Automatically

  • Usage data (features accessed, queries run, jurisdictions viewed)
  • Device and technical data (IP address, browser type, operating system)
  • Log files, timestamps, and performance metrics

1.3 Data Inputs

  • Business data you voluntarily upload or connect to the Services
  • Configuration settings and preferences

2. How We Use Information

Contrax Analytics LLC uses information to:
  • Provide, operate, and maintain the Services
  • Process transactions and manage subscriptions
  • Improve product functionality, analytics, and user experience
  • Monitor usage, security, and system performance
  • Communicate with users regarding updates, support, and product changes
  • Comply with legal obligations

3. Data Usage and Analytics

  • Contrax may aggregate, normalize, analyze, and transform data collected through the Services.
  • We may use anonymized and aggregated data to create benchmarks, metrics, trends, and insights.
  • Such derived analytics do not identify individual users or companies.
  • Contrax retains ownership of all aggregated and derived analytical outputs.

4. Data Sharing and Disclosure

We do not sell personal information. We may share information only in the following circumstances:
  • With service providers and vendors who assist in operating the Services
  • With payment processors to complete transactions
  • To comply with legal obligations, lawful requests, or enforce our rights
  • In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce agreements.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:
  • Access, update, or correct your personal information
  • Request deletion of your personal information, subject to legal obligations
  • Opt out of non-essential communications
Requests may be submitted through the contact information below.

8. Third-Party Services

The Services may contain links to or integrations with third-party services. We are not responsible for the privacy practices of third parties.

9. Children's Privacy

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will become effective when posted. Continued use of the Services constitutes acceptance of the updated policy.

11. Contact Information

Contrax Analytics LLC
Email: support@contraxanalytics.com
By using the Services, you acknowledge that you have read and understood this Privacy Policy.